Frequently Asked Questions
What Fabrics Are Used
Our main aim is to source recycled deadstock fabrics while still seeking the most natural, organic fabrics we can in order to minimise our environmental impact.
Deadstock fabrics are defined as left over fabrics from larger textile companies and will typically end up in landfill. Sourcing beautiful, high quality deadstock fabrics means we are able to repurpose them so instead of ending up in landfill they find a home in your wardrobe.
We have been recycling deadstock fabrics since 2013 so far have repurposed an estimated 3.5 tonnes of fabric from going into landfill.
Why are there chalk marks on my garment and what should I do if I find some
All of our garments are hand made so you may find some little hand drawn tailors chalk marks on your garment. Don't worry it will wash straight out - this is due to each piece being hand cut and sewn - so take this as a personal thank you for choosing handmade.
What is Afterpay
What Size Should I Order
For more information on sizing please refer to our size guide
- We offer free standard shipping Australia wide for orders over $150. ( 2-5 Business days)
- Flat rate of $8 for all orders under $150 (2-7 Business days)
- Flat rate of $11 for express shipping. (1-3 Business days)
- We offer a flat rate of $20 for standard international shipping ( 7 - 21 business days)
- We Offer Free worldwide shipping on all orders over $200
All orders placed before 3pm AEST are processed same day or the next business day. Once your order has been dispatched you will receive an email with shipping confirmation and tracking number. If you require a signature on delivery with your purchase please add this in a note on your order at time of checkout.
The Travelling Kimono are not responsible for any customs/import duties & taxes on international orders. We recommend contacting your local customs office for more information.
How Do I Use My Gift Voucher or Promo code
When you are checking out your cart you will have the option to apply a gift voucher or promo code to your order. Each gift voucher will have its own unique code which you can enter in and press apply. Each coupon is identified by a Coupon Code and has different requirements and redemption rules. Please check your coupon — all requirements stated on the coupon must be met to receive the discount.
Please note only one promo code can be redeemed per order.
If you are having trouble applying your gift voucher or promo code please contact us firstname.lastname@example.org
What Do I Do If I Received A Faulty Or Incorrect Item
Please email us straight away at email@example.com for a faulty item we request that you also include photos of the fault. You can find more information on our return and refund policy in our terms and conditions.
Where Can I Find You
Our Showroom is located at 5/4 Vision Court Noosaville QLD 4566
Opening hours are
Monday, Tuesday & Thursday - 10am - 3pm