Terms & Conditions

E-Gift Cards

Our vouchers range from $50– $300 and are valid for 12 months (from the date purchased). Once purchased you will be emailed a virtual copy of the gift voucher, which contains your unique code. You can also choose to have a gift voucher posted out but this will include postage fees. Please note that our gift vouchers can only be redeemed on our website. 

 

Returns and Exchange Policy

We're sorry to see that you're not happy with your purchase.

Customers can return full priced items for a full store credit (that is valid for 6 months from the date we receive your return), within 7 days of receiving your order. 

How do I return my order?

- Please contact us at contact@ttkthelabel.com.au and we'll get back to you with instructions on how to return your items to us.

To return your order, your item/s must be

- Unworn and unstained.

- Returned in it's original condition with tags and labels attached.

- Items that are not received in their original condition will not be eligible for store credit and will be returned to the customer. 

What can't I return?

- Hygiene items

- Jewellery

- Sale items (all sale purchases are final and cannot be returned)

Exchange

 

Due to the popularity of our designs and limited sizes we cannot guarantee that we will have a different size in stock to accommodate any exchanges. For this reason, all returns will automatically be issued with store credit so you can either purchase a different item or the same item in a different size, provided it is available.

If you have a faulty claim, please see the faulty item policy below

 

Faulty items

We take buying and selling online very seriously. As both a buyer and seller we recognise the amount of risk and trust that goes into each purchase. For this reason all our designs are quality controlled before being sent out to you. If you require more information or would like more pictures on any item please feel free to contact us before you purchase. If you believe you have received a faulty item we will replace the item if it is still available, issue a store credit voucher or refund in the case of a manufacturing fault. Please email photos at contact@ttkthelabel.com.au with your order number so we can review. 

Upon receipt of the item, they will undergo a quality review to determine whether you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used to for purchase. We do not refund shipping on purchases and it is up to the buyer to pay return postage. TTK The Label is not liable for the loss of garments being returned. We recommend that you purchase a method with tracking options available.

 

 

Shipping Info

All Australian orders over $150 receive free standard shipping.  All orders under $150 are shipped at a flat rate of $8 per order or $11 for express shipping. We aim to ship our items within 24-48 hours business hours but shipping times may vary during sale periods. If you require a signature on delivery with your purchase please make note of this on your order when you check out. 

Public Holidays

Shipping days do not include public holidays.

Delivery timeframes

Metro Areas: Standard shipping 1-5 business days. Express shipping 1-2 business days.

Regional areas: Standard shipping 3-7 business days. Express shipping 3-5 business days.

Sales and holidays period

There may be a delay of up to 2 business days during these busy periods.

Shipping costs

Shipping costs on all returns are non refundable. 

International Orders

All international orders are shipped at a flat rate of $20. Deliveries outside Australia may incur customs or import taxes. Since we don't have control over these charges, we unfortunately can't cover them for you.

 

 

Coupons and discount codes

Current offers: Sign up for updates, exclusives and receive 10% off your first order.

At times we will run coupons and promotions. Each coupon is identified by a Coupon Code and has different requirements and redemption rules. Please check your coupon as all requirements stated on the coupon must be met to receive the discount. Limit of one coupon use per email address unless otherwise specified. Coupons are intended for single use only and cannot be used in conjunction with other offers. Coupon/discount codes are entered at checkout before completion of your purchase, they cannot be added onto an order once order is finalised. TTK Tribe welcome discount, you will receive a 10% off code that is valid for all first time customers who place an order over $60. 

 

PLEASE NOTE

All content on this website including, but not limited to, texts, images, illustrations, designs, icons, photographs, written and other materials, and graphics are the copyrighted or licensed material of TTK The Label and may not be reproduced in any manner without the expressed written consent of TTK The Label.

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